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| September 5, 2010 |
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| September 5, 2010 |
How do I pay? How do I contact You?Please use the Paypal shopping cart system.
Please use email
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How much is shipping for Otaku.com website orders?Otaku.com website orders feature discounted shipping at $10 for the first item and $5 per item after that. This is for express insured shipping with tracking to any location (except South America and Africa, please add $5 per item for items sent to South America and Africa). Shipping method may vary depending on delivery location. Deliveries to the USA are via EMS/USPS. Please note we may use recycled boxes for packing larger items. |
How can I track my order?Find the tracking number on your invoice, then use this link: TRACKING INFO |
Terms, conditions and noticesPlease note that listed prices are valid, but we reserve the right to change prices (due to suppliers price increases and exchange rate variations). Prices, descriptions and release dates are correct to the best of our knowledge, but we can not be held responsible for mistakes, omissions or errors that may regrettably occur. We reserve the right to change any of these terms without notice. E&OE |
Availability and Cancellation of itemsItems listed as "in stock" on the web site are currently available to order, however some items may become unavailable so we will contact you by email if this happens. You can cancel any order at any time, with the exception of Japanese DVD orders. |
Privacy / Data ProtectionCustomer information is held on a secure double password protected off-line computer for our own use only as it helps with any future orders you may place. None of your details will ever be given to third parties nor sold to any mailing agencies. |
Returns
Any item(s) being damaged or faulty can be returned for a replacement. Please contact us within 3 days of receipt of items for details of returning the item(s). Returns will only be accepted if there is a genuine fault with the product, this will include damage, faulty item and item not ordered. We may refund your return postage in these cases. |
What are the "points" on my invoice?It's a reward / point card system. When you get 10000 points, you'll get a $50 discount on your current order and a free gift! |
Auction FAQs / Terms & ConditionsHere are our Auction FAQs (Frequently Asked Questions) and Terms and conditions for people bidding on our items on eBay and Yahoo If you do not understand the following faq or terms and conditions or you disagree with them, then please DO NOT BID By bidding you are agreeing to all the following conditions.
AUCTION PAYMENT. WHAT ARE THE AUCTION PAYMENT OPTIONS?
As stated in the actual auction descriptions, they are:
Winners in the US can pay by US dollar International Postal Money order
United States Postal Service (USPS) (payable to Alex McLaren) You can get these at your post office. Ask for form MP1. They cost just $3.25 visit US *INTERNATIONAL* POSTAL MONEY ORDER INFO for more information They are pink/orange in color. and look like this if it looks different, then you have the WRONG kind and we will just have to return it.
Send the correct IPMO to: WE CAN NOT ACCEPT ANY OTHER KIND OF CHECK OR MONEY ORDER - SORRY. or you can send US$, UK, Canadian or Euro cash via REGISTERED MAIL (round to the nearest dollar/Euro, do not send coins). Please send clean notes/bills as Japanese banks won't take dirty or damaged bills! or PAYPAL we will email you as soon as we get your payment and we'll send your order out soon after that. please include the auction number(s). in your PayPal email. By bidding you are agreeing to the above payment details. Sorry we can not accept any other payment method not listed above. However, Winners in the UK, ITALY, FRANCE and SWITZERLAND please email for additional payment options.
SHIPPING. WHAT ARE THE AUCTION SHIPPING OPTIONS?By bidding you are agreeing to the shipping details as stated in the actual item descriptions.
OTHER ITEMS. CAN I ADD OTHER ITEMS FROM THE OTAKU.COM WEBSITE TO MY AUCTION ORDER?
Yes, just add a note with your order requesting this.
FEEDBACK.
If you require feedback please leave feedback for us, then email us and we'll be sure to do it then. Sorry but we do not leave feedback if your feedback is hidden / private.
CONDITION OF ITEMS / DESCRIPTIONS
Mint = New in box, never opened and/or still sealed Near Mint = New, but some very minor surface marks, or it was mint but we had to open it to scan it. Very Good Condition = used or 2nd hand, but in near perfect condition. Good Condition = used or 2nd hand, but with some very minor marks or wear. However no cuts, no tears and no creases unless mentioned. Obi = Paper spine card found on most Japanese Music CDs, LDs and Games.
All games come complete with boxes and manuals, unless stated in the auction.
EBAY ZERO FEEDBACK BIDDERS
If you have zero feedback, please request our
permission to bid - **BEFORE YOU BID** on our eBay auctions.
RETURNS ON AUCTIONS
Any item(s) being damaged or faulty can be returned for a replacement. Please contact us within 3 days of receipt of items for details of returning the item(s). Returns will only be accepted if there is a genuine fault with the product, this will include damage, faulty item and item not ordered. We may refund your return postage in these cases.
Any item(s) being not as described can be returned for a replacement or store credit at our discretion. Please contact us within 3 days of receipt of items for details of returning the item(s). Returns will only be accepted if there is a genuine error with the product description, this will include condition description and/or part(s) missing. We cannot refund your return postage in these cases. ALL RETURNS MUST BE SENT WITHIN 3 DAYS OF RECEIPT AND RECIEVED BY US WITHIN 21 DAYS of your
notifiying us of the problem.
thanks for reading all the above and good luck!
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